We guarantee to sell high quality natural gemstones. Since we sell our items online, an item shown as available might be bought by someone else and become unavailable at short notice. We therefore reserve the right to cancel any order that we cannot fulfill. We will always endeavor to offer you an alternate item of comparable quality.
We collect our online payments through any major credit card. Payment links are highly secure and all your personal information will be transmitted via secure channels. We usually accept only US Dollars and AUD but if you cannot pay by US Dollars or AUD , please contact us.
All our products are 100% natural - we do not deal in diffusion, synthetic or any kind of man-made stone. The images on our website have not been enhanced to show a different quality. All pictures you see are raw photographs of the gemstone. However, the picture size does not represent the actual size and it is usually magnified. We guarantee that we will provide you with enough information to find out in advance what you are purchasing from us.
We ensure the highest security of your personal information (which may include: name, address, telephone number, email address, date of birth, gender, credit card details, and any other information collected by us where you are identified or identifiable ). To protect the security of your credit card details, we do not store your card details at any point. Whenever you submit sensitive information, it will be transmitted securely. Your personal information will not be given or sold to third parties for profit or otherwise. Such information will be stored in our databases for only as long as necessary. However, we use your contact information to send you our promotional material. If you do not wish to receive such material, please inform us by email.
We collect Personal Information from you through various means, including when you:-register your Personal Information for the purpose of creating an account in our Site or requesting our direct marketing materials
purchase through our online store
participate in a promotion or other website feature;
request to receive any marketing, promotional or other types of communications;
Any user ID used in connection with our website will be kept confidential by us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
We will not give you access to your Personal Information if the information relates to your legal proceedings with us, or we reasonably believe that giving access would pose a serious threat to safety, be prejudicial to your negotiations with us, unreasonably impact on the privacy of others, or where providing access would otherwise be unlawful.
Cookies, Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type ,ISP and IP address, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. The information collected is necessary to enable us to deliver of relevant and fully functioning electronic communications to you at a relevant time.
To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.
All your personal information is protected in transit by a Secure Socket Layer which fully encrypts and protects all of your personal data (name, address, credit card number) from being read by anyone over the Internet.
We usually ship all items within 48 hours of receipt of the full payment. Every item is shipped with an invoice and a brief appraisal. If you need any item to be couriered, you have to make a request and pay an additional sum specified by us. Orders will usually be delivered within 1-4weeks anywhere in the world.